Service Delivery Engineer | Avaya L1 Support
Trends Group, Inc.
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Level 1 Telephony Engineer:
- Fulfillment of Service Request. Service Request shall be defined as those changes that are low risk and frequently recurring such as:
- Physical provisioning of the services such as Phone requirements for new employees.
- Configuration of the PABX for additional Trunk Requirements
- Installation and Configuration of additional phones.
- Activation of Basic Phone Features for users
- Configuration and Activation of Meet Me Conferencing Feature
- Configuration and Activation of Authorization Code
- Loading of Announcements
- Level 1 Support is also expected to perform daily monitoring and health check of the CM and Media Gateway like the ff:
- CM Health
- System Links
- System Synchronizations
- Alarms
- Media Gateway status
- Information about IP interface
- Perform System Backup
- System capacity for licenses
- Status of Trunks
- Check status of CM redundancy (both LSP/ESS and Gateway)
- Generate System Reports
- During an incident, Level 1 onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:
For phone problems
- Check cable connections on the MDF or Patch Panel
- Check patch or line cords
- Check Phone sets
- Check switch port for IP Phones
- Check if compatibility issues of FW
- Check cards for analog and digital stations
For CM
- Check Power/UPS
- Perform Test Board
- Check LEDs of the cards
- Check Alarms and Errors
- Check Cable connection between CM and Switch Port
For Media Gateway
- Check Network Connectivity
- Check Main Platform if there are issues on the main board
- Check if there is a Port Redundancy Configured
- Check if there is dual power supply installed
- Check FW version
For Trunk Problem
- Perform status of the Trunks
- Check Cable connections
- Check status of E1/Trunk Cards
- Check status of Modem for ISDN and E1/R2 trunks
- Coordinate with Service Provider for sign tracing
- Interacts with L2/L3 support of the customer or equipment vendor
Trình độ tối thiểu
- Graduate of any four (4) or five (5) year collegiate course preferably in the field of Information and Communication Technology.
- Avaya experience of at least one (1) year.
- Must have means of transportation (if there's no public transportation yet) going to the site at Ortigas
- Certification in any of the following is an advantage
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Pasig, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.trends.com.ph
Về Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.