Content Support Specialist | Cyber Security
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesPenthouse Net Quad, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Đã hết hạn a month ago
2024-03-28T02:48:59.614409+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Thoroughly research client questions and issues.
- Assist client with Content Customizations such as addition of logos, changing of branding colors/elements and updating of custom content
- Provide Customers with offline Content such as PDFs of Infographics and videos for display on Customer internal networks
- Assist Customers in troubleshooting edits such as alignment, formatting, and language selector implementation
- Assist Customers in requesting foreign language localization requests for non-available languages.
- Collaborate with Content Team to evaluate or diagnose problems and recommend possible solutions.
- Maintain record of resolutions within the Cofense Knowledge Base.
- Maintain an accurate work record for all tickets through Zendesk, Salesforce and JIRA systems.
- Escalate and coordinate incidents to Content Team when required. Act as an escalation path to solve advanced client content issues and investigate elevated issues.
- Other duties as assigned
Trình độ tối thiểu
- General knowledge about cybersecurity content, including frequently seen topics
- Knowledge on browser basics (Internet Explorer/Edge, Mozilla Firefox, Google Chrome, Safari) including mobile browsers
- Knowledge on email systems (Outlook, Gmail, etc) including mobile
- Strong HTML, CSS, and JS skills
- Basic Adobe Photoshop and Acrobat Skills, as well as basic understanding of video and subtitling
- Basic understanding of Localization Design, particularly RTL and Bi-directional text.
Đặc quyền và lợi ích
Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Penthouse Net Quad
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://tesi.com.ph/TESI/
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Về Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.