Scheduling Analyst
Transcom
- Pasig, PhilippinesLas Fiestas, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Scheduling Analyst will be responsible in maintaining optimized and accurate schedules as well as system and roster maintenance. They will support and create short terms plans based on their analysis and recommendations from the Long Term Strategic Planners. They will provide guidance to the Real Time Analysis team ensuring all pre planned activities are met and optimized. They are responsible for minimum 1-week look ahead for short term planning and schedule management.
Essential Duties & Responsibilities:
- Scheduling Governance
- Roster and System Management and Maintenance
- Campaign Performance Management
- Teamwork and Collaboration
Trình độ tối thiểu
- Minimum 1 year experience in forecasting and scheduling
- Extensive background in RTA and scheduling in at least 2 WFM System (eWFM, Verint, IEX, Teleopti, Genesys)
- Extensive knowledge and experience in schedule and roster management and supporting more than 2 lines of businesses or 2 sets of IDPs with different KPI requirements
Đặc quyền và lợi ích
- Mobile Phone Discount
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Free Lunch or Snacks
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Las Fiestas, Pasig, Metro Manila, Philippines
- Ngành nghề
- Customer Service
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://ph.transcom.com/en
Về Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.