Quality Assurance Specialist (Portuguese)
Transcom
- Mandaluyong, PhilippinesEpifanio Delos Santos Avenue, Barangka Ilaya, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The QA Specialist provides Quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client requirements are met. Investigations, reviews, recommendations, and communication are primary functions. The primary role of a QA Specialist is to monitor, listen, record, and evaluate agent phone calls according to the defined rules and processes of Transcom; and to improve customer satisfaction and to act proactively by providing feedback to Operations regarding agent performance. The QA Specialist will ensure the required number for audits for the campaign is completed and the feedback provided to Operations is complete and accurate.
Trình độ tối thiểu
- Have worked in a training, quality and/or operations department
- Preferably 1 year experience as QA Specialist in a BPO setting
- Must be able to communicate in English and Portuguese
- Must be willing to work on night shift
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Free Lunch or Snacks
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Quality Assurance
- Customer Service
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Epifanio Delos Santos Avenue, Barangka Ilaya
- Ngành nghề
- Customer Service
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://ph.transcom.com/en
Về Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.