Customer Experience Specialist
The Body Shop Indonesia
- Tangerang Selatan, IndonesiaTangerang Selatan, Banten, IndonesiaTangerang SelatanBantenIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Facilitate customer journey vision for WhatsApp & Customer Care channel by researching, conceiving, gathering and documenting requirements.
- Create, design, and deliver roadmap for customer journey innovation and optimization that lead to intuitive and seamless customer experience for WhatsApp & Customer Care channel and to be seamlessly aligned with other channels.
- Take a customer-centric development approach, data-driven approach, or other approach to deliver development roadmap that enhance customer experience in WhatsApp & Customer Care channel.
- Collaborate with UX/UI designers, UX writer, business owners, and other stakeholders to create and deliver engaging user stories, customer journey, and user processes for WhatsApp & Customer Care channel development.
- Collaborate with IT team to define and implement innovative solutions to ensure releases of high quality and excellent customer experience for WhatsApp & Customer Care channel.
- Collaborate with CX research & analyst to analyze user feedback & activity and provide iteration to enhance the customer experience.
Trình độ tối thiểu
- Bachelor's degree from any field
- Minimum 4 years experience in customer experience/product owner/business analyst role
- Good analytical skill to understand customers and business needs
- Familiar with user-centered design and agile development
- Able to communicate complex business or technical information effectively
- Strong collaboration skill to work with cross-functional teams
- Preferably have experience in chat bot/customer care application development
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Creative Thinking
- Organizing and Planning
- Business Analysis
- Digital Marketing
- Data Analysis
- Customer Research
- Collaboration
Khóa học ưa thích
- Digital Marketing
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Tangerang Selatan, Banten, Indonesia
- Ngành nghề
- Retail Industry
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.thebodyshop.co.id/
Về The Body Shop Indonesia
“I want to work for a company that contributes to & is part of the community. I want something not just to invest in. I want something to believe in"
Dame Anita Roddick (Founder of The Body Shop)
We believe true beauty comes from the heart. For us, beauty is much more than a pretty face.
We make our products with love and care. We source some of the finest raw ingredients from the four corners of the globe. We harness the skills of artisan farmers and add our expertise to create effective products that are wonderful to use.
We trade fairly so communities benefit as well as you. We never test on animals, and all our products are 100% vegetarian. We campaign with passion on issues close to our heart, because activism is in our blood. We always keep people, animals, and the planet in mind.
The Body Shop Indonesia has been around since 1992. We are consistently expanding to reach our customers and provide the best natural products as well as the best service for everyone. We have more than 150 stores across Indonesia, from West to East. In our stores, we love to make our customers feel at home and experience the delight of our products from head to toe. In our Home Office, we make our members feel comfortable and thus enable them to express their creativity and aspiration through their work. In The Body Shop, we make sure our employees are
engaging with our values through voluntary social and environmental works.
We are an equal opportunity employer and value diversity at The Body Shop. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Commitment: WE EXIST TO FIGHT FOR A FAIRER AND MORE BEAUTIFUL WORLD.
We don't just do business, we strive to make a change, for our neighborhood and for our planet.