System & Process Improvement Specialist - Customer Experience
The Body Shop Indonesia
- Tangerang Selatan, IndonesiaTangerang Selatan, Banten, IndonesiaTangerang SelatanBantenIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2023-01-07T07:16:05.834451+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
You will be responsible for online & offline systems and process improvement, work closely with online/offline business owners, UX/UI, Supply Chain Management, Commercial, and IT teams as well as 3rd party vendors, managing deliverables through the different phases of projects and collaborate with the functional stakeholders to enable synergies across our front- and backstage experiences and implement key business strategy and changes.
Job Responsibilities:
- Analyze existing workflows, evaluate business processes, anticipate requirements, uncover areas for improvement, and develop/implement solutions.
- Ensure solutions (including functional specifications) meet the business and process owner needs and requirements.
- Support the delivery of new feature integrations, improve operational related activities and process improvements to ensure operational excellence in fulfilling digital and omni channel experience.
- Collaborate with business owners, process owners, operation specialists and other relevant stakeholders to create and deliver user stories, user journeys and user processes.
- Collaborate with CX Strategist to analyze user feedback, activity, and iterating to enhance the user experience.
- Collaborate with IT team to define and elaborate user stories, implement innovative solutions to ensure releases of high quality and excellent user experience.
- Participate in required sprint process.
- Give training and create process flow (guidance) documentation for the business and process owners to use the new features and configure the new functionality to support the business process.
Trình độ tối thiểu
- Bachelor’s Degree in Computer Science, Engineering or related discipline
- Minimum 2-3 years of experience in E-commerce, Information Technology Business Analyst, or Product Development area
- Good technical background and familiarity with system development life cycle
- Familiar with process design and documentations as well as process improvement
- Good interpersonal and communication skill to evaluate and address technical problem early in the process
- Cooperative and strong initiative person
- Strong problem-solving skill
- Ability to prioritize and manage time effectively
Đặc quyền và lợi ích
Retirement Benefit Plans
Gym Membership
Medical / Health Insurance
Employee Discounts
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Inventory Control
- Analyzing Data
- Business Analysis
- Brand Management
- Data Analysis
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Tangerang Selatan, Banten, Indonesia
- Ngành nghề
- Retail Industry
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.thebodyshop.co.id/
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Về The Body Shop Indonesia
“I want to work for a company that contributes to & is part of the community. I want something not just to invest in. I want something to believe in"
Dame Anita Roddick (Founder of The Body Shop)
We believe true beauty comes from the heart. For us, beauty is much more than a pretty face.
We make our products with love and care. We source some of the finest raw ingredients from the four corners of the globe. We harness the skills of artisan farmers and add our expertise to create effective products that are wonderful to use.
We trade fairly so communities benefit as well as you. We never test on animals, and all our products are 100% vegetarian. We campaign with passion on issues close to our heart, because activism is in our blood. We always keep people, animals, and the planet in mind.
The Body Shop Indonesia has been around since 1992. We are consistently expanding to reach our customers and provide the best natural products as well as the best service for everyone. We have more than 150 stores across Indonesia, from West to East. In our stores, we love to make our customers feel at home and experience the delight of our products from head to toe. In our Home Office, we make our members feel comfortable and thus enable them to express their creativity and aspiration through their work. In The Body Shop, we make sure our employees are
engaging with our values through voluntary social and environmental works.
We are an equal opportunity employer and value diversity at The Body Shop. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Commitment: WE EXIST TO FIGHT FOR A FAIRER AND MORE BEAUTIFUL WORLD.
We don't just do business, we strive to make a change, for our neighborhood and for our planet.