Customer Service Officer  

Main Task: To manage all customer service or after-sales queries on products, marketing events and all other store related activities for all TSA brands

• Reviews and respond to customer care emails and address all issues raised by customers for all TSA brands.
• Creates, updates and implements the Customer Service Manual (standards, policies, and procedures) that establishes good service and relation with our Customers; continuously develops procedures to ensure good customer service.
• Acts as the brand ambassador for excellent customer service on all points of contact (staff, store, product & services, events, and head office).
• Acts as the point person on the Customer Service part of Marketing Events (w/ components of selling)

• With a Bachelor’s Degree, preferably with a major in Psychology, Behavioral Sciences, Marketing, Communications, Education, Management, and other related fields.
• With at least 2 years experience in a Customer Service function, with experience in directly handling customers, using Customer Relationship Management (CRM) tools, preferably has been part of implementing a CRM project
• Excellent Interpersonal Skills both verbal and written
• Quick learner, level-headed, organized/detail-oriented, excellent at time management - able to see a project of any magnitude through - from customer cases to nationwide programs
• Intermediate to advanced proficiency in Microsoft Office
• Able to assess a multi-layer situation quickly and effectively handle difficult customers
• With effective presentation skills
• Able to self-manage, multi-task, and generate monthly reports with valuable insight