Customer Service Representative | Telco Account | Tier
TTEC Customer Care Management Philippines, Inc.
- Cebu City, PhilippinesRobinsons Cybergate Plaza, Pioneer, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- 21.000,00 PHP - 25.494,00 PHP / monthPHP210002549421000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
At TTEC, we’re all about the Human Experience. Elevated. As a site-based Customer Service Representative in Cebu, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Trình độ tối thiểu
What You Bring to the Role
- Completed at least 2 years in college with 1-year call center experience
- For those who completed below 2 years of college education or Junior High School, the candidate must have at least 2 years of Telco experience
- Great written communication skills
- Able to lead by example and effectively work with your team to achieve the program’s overall success
- Resourceful and able to decide on his own by thorough assessment and researching potential solutions
- Computer savvy
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
- A Php 25,000* Stay Bonus (terms and conditions apply)
- Company-sponsored HMO with Health & Wellness programs for you and your family
- Educational assistance through tuition reimbursement
Đặc quyền và lợi ích
- Medical / Health Insurance
- Life Insurance
Kỹ năng cần thiết
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- TeleTech I.T Park Ebloc 2 W. Geonzon St, ebloc 2 Cebu I.T Park, Lahug Cebu City
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 50 vị trí tuyển dụng mới
- Trang web
- https://ttecjobs.com/