Customer Service Representative | Iloilo
TTEC Customer Care Management Philippines, Inc.
- Iloilo City, PhilippinesRobinsons Cybergate Plaza, Pioneer, Iloilo City, Western Visayas, PhilippinesIloilo CityWestern VisayasPhilippinesPhilippines
- 26.500,00 PHP - 30.000,00 PHP / monthPHP265003000026500MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Trình độ tối thiểu
What You Bring to the Role
- A Senior High Graduate or have completed 2 to 4 years in college with one (1) year call center experience handling international voice programs
- For candidates who are undergraduate or have completed High School (old curriculum) require to have at least two (2) years of call center experience handling international voice programs
- Great written communication skills
- Able to lead by example and effectively work with your team to achieve the program’s overall success
- Resourceful and able to decide on his own by thorough assessment and researching potential solutions
- Computer savvy
Đặc quyền và lợi ích
- Medical / Health Insurance
- Life Insurance
Kỹ năng cần thiết
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Teletech Career Hub - SM City Iloilo, Diversion Road, Mandurriao, Iloilo City
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 50 vị trí tuyển dụng mới
- Trang web
- https://ttecjobs.com/