Team Lead - Customer Care
TaskUs
- Imus, PhilippinesImus, Cavite, PhilippinesImusCalabarzonPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-23T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- To manage the day–to-day planning, operation and problem-solving of a team of agents.
- Meet the required service level components, standards, and sales targets.
- To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents.
- Act as the communication conduit between Frontliners and Management.
- To offer creative solutions.
- Delivery of team sales, service level components, quality and productivity targets & indicators.
- People Management, including all HR related issues, as well as staff
- development.
- Operational Management: Managing the floor, adherence to schedule.
- Ownership and problem resolution.
- Call monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call.
- Training and development of staff.
Trình độ tối thiểu
- Candidate must possess at least a Bachelor's/College Degree , any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably, Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
- Experience working on phone, email, and live chat customer support campaigns
- Excellent written grammar skills and strong technical skills
- Excellent problem-solving skill
- Above average verbal communication skills
- Must be willing to work on different shifts
- We are as interested in you as an individual as we are in your resume. So be in touch!
- Full-Time position(s) available.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Imus, Cavite, Philippines
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Về TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!