Fraud Prevention and Risk Analyst  

What you will be working on:

• Performing risk evaluations of Shopify merchants.
• Contributing to the development of fraud detection systems.
• Reviewing merchant applications and documentations.
• Verifying businesses using 3rd part sources and creative use of the web.
• Assigning merchants to the appropriate underwriting levels and risk categories.
• Reviewing cardholder transaction details for signs of fraud or abnormalities.
• Analyzing merchant events anf actions, and setting the appropriate controls in response.
• Reviewing risk platform output, and performing complex fraud investigations to detect and uncover fraud instances and possible fraud rings.
• Minimizing merchant loss.
• Reviewing chargebacks, and helping to resolve chargeback disputes.
• Operating within the rules set forth by the card associations and educating merchants on how to do the same.

What we’re looking for:

• At least 2 years of operational experience in financial transaction processing or analysis with a direct focus on risk
• Experience accepting or processing payments
• Experience fighting Car-not-present fraud
• Experience in risk and underwriting
• Experience with SQL and reporting tools
• Strong analytical and critical thinking skills
• Fluent in one or more non-English languages (not mandatory, but as plus as Shopify expands internationally)
• Proven track record of successful payment dispute resolution