Senior Client Services Manager
TaskUs
- Imus, PhilippinesAguinaldo Highway, Imus, CALABARZON, PhilippinesImusCALABARZONPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
General Responsibilities:
Manage a variety of campaigns, both new and existing, through the client lifecycle:
- Manage a portfolio of client campaigns successfully.
- Make sure all campaign metrics/SLAs are met and all clients are highly
- satisfied with the teams’ performance.
- Continuously drive “performance enhancement” and “creating real value” initiatives for the client
- Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and accounting.
- Establish strong relationship with Operations and other internal departments.
- Ensure all trials convert to 1-year (or more) contract campaigns and existing contracts are renewed.
- Host clients while visiting our global offices.
- Own the communication and reporting of progress on campaigns to the client and throughout TaskUs - operations, sales, recruitment, finance, and marketing.
Quarterly Goals (25% Weight Each and subject to change)
- Client NPS: > 55% NPS
- Contract Renewal: 100% of client contracts
- Organic Growth: Subject to campaign portfolio
- CSM as Strategic Partner: 8.5 rating
Trình độ tối thiểu
- Bachelor’s Degree
- 5-7 years experience in a consulting and/or account management role
- International vendor management experience preferred
- Experience managing direct reports ideal
- Experience managing customer care and/or back office operations preferred
- Hands on experience with Process improvement and Project Management
- Intermediate to advanced knowledge of Excel, Salesforce, and Quantitative modeling
- Interest in how new technologies and businesses are changing the face of work
- Willing to travel domestically and internationally up to 50%
- Driven to self-improve and extend spheres of knowledge and influence
- Practical and action oriented
Tóm tắt công việc
- Trình Độ Công Việc
- Giám đốc/ Chuyên viên
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Aguinaldo Highway, Imus, CALABARZON, Philippines
Về TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement.
TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success.
If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!