Email Customer Support Representative | Quezon City  

This particular Teammate will be supporting the premier ride sharing App in the world, and will thus require highly skilled and versatile leaders. It demands players who want to provide stellar customer support for the fastest-growing technology company in the world. It calls for talented individuals who have mastery of English, who are independent thinkers, and who are passionate about customer service! You will be joining a newly built team, and report directly to a Team Leader and Operations Manager who will roll up their sleeves and jump in the trenches alongside you. Work on a rotating shift in our brand new office in Anonas, Quezon City, and be a part of the most exciting, non-traditional, #ridiculouslygood company in the world.

Your responsibilities include:

• Providing delightful support to our members over email, phone, and live chat.
• Ensuring that members receive the highest quality of service and that all issues are resolved in the shortest possible time.
• Consistently contributing ideas to further improve the member experience.
• Consistently hitting productivity and CSAT goals.

Work on a rotating shift in our brand new office in Anonas, Quezon City, and be a part of the most exciting, non-traditional, #ridiculouslygood company in the world.

• At least 2 years in college;
• Preferably with experience in writing (from email/chat campaigns or from writing blogs or content writing);
• Tech-savvy, including solid comfort with email;
• Strong reading comprehension skills;
• Excellent spoken and written grammar skills;
• Willing to work on holidays and weekends;
• Willing to work in Anonas, Quezon City.