Customer Success Consultant
Tanda
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-03-30T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Build confidence in customers about the product value, especially when first learning about Tanda.
- Deliver a high level of support, ensuring customer satisfaction and retention at all times.
- Obtain an in-depth understanding of the customer's processes and the way they are intended to use Tanda.
- Help customer set up their account and assist other support staff in providing specific product information, service and solutions to customers.
- Find the cause, analyse and solve customer complaints/issues correctly, promptly and in a professional manner.
- Analyse customer issue to see trends, create documentation and recommend improvements, where needed.
- Coordinate with department concerned in tracking and resolving technical issues.
- From time to time you will be tasked to work on internal projects to improve existing Tanda processes.
Trình độ tối thiểu
- Must possess a College degree; Fresh graduates and/or graduating March-May are welcome to apply.
- With excellent verbal and written English communication skills.
- Confident. Self-driven and can get along well with people.
- Fast learner and can understand new software.
- Eager to learn new things and can get things done.
- Has a strong sense of responsibility and desire to be the best.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Ortigas Center, Pasig, Metro Manila, Philippines
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- https://www.tanda.co/careers
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Về Tanda
Tanda is the world's #1 platform for workforce success. We build world class technology to help business build happy and productive workforces through workforce management, rostering, time and attendance, and labor insights. Our vision is to build a product that allows businesses to help staff be happier and more productive so they can ultimately grow their business and create more jobs.