Application Support Manager
Super 8 Retail Systems, Inc.
- Manila, PhilippinesBinondo, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-19T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- The candidate is responsible for all POS-related processes, procedures, day-to-day activities and schedules and performance monitoring of the team in technical support of applications. Responsible for ensuring the application administration processes adhere to company policies.
- Oversee the Applications Support team including all aspects of trouble ticket management.
- Liaise with other application vendors to trace the root cause of problems.
- Performs personnel administration for the department; performance evaluations and staff development.
- Participate in managing and streamlining processes that support code migrations, environment set-ups, change requests, automation and troubleshooting.
- Coordinates and monitor incidents and change requests addressed to Application Team, for consistent turnaround and quality.
- Establish short-term and long-term goals for team, consistent with the company’s goals.
Trình độ tối thiểu
- Must possess a University/Bachelor’s Degree in Computer Science, Information Technology, Industrial Engineering or similar discipline with good academic records from schools with reputable CS/IT programs.
- At least 4 years of proven ability in doing application support or project management with minimum of 2 years experience in handling a team.
- Strong verbal/written communication and negotiations skills.
- Flexibility in working days/swing shift as necessary to oversee 24 x 7 operations.
- Experienced in developing procedures and standards
- Strong problem solving and critical thinking skills to come up with solutions for service-related issues affecting internal customers and/or team members
- Accustomed to taking an active role in executing projects
- Exposure to trouble ticketing systems and experience in handling multi-vendor tickets – an advantage
- Point-of-Sales systems knowledge - a plus
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Binondo, Manila, Metro Manila, Philippines
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.