Team Lead - Customer Care  

STARTEK Philippines is a global provider of business process outsourcing (BPO) services with over 13,000 employees and has been committed for over 25 years to making a positive impact on our clients’ business results. Our company mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to return value to our stakeholders. We answer the demands of global businesses in fiercely competitive markets, partnering with our clients to reach the goal congruency necessary to deliver superior customer results, beginning with our Brand Warriors. Our focus is on creating high-value customized support solutions for our clients and delivering increased customer satisfaction and Net Promoter Scores. As a trusted sourcing partner, our clients’ business objectives become our business objectives. Every day, we strive to better understand our clients’ competitive and market challenges so that we can play a more effective role as a trusted sourcing partner. We build customer loyalty and reduce total cost of ownership through specific actionable continuous improvement efforts. We are looking for employees who have the passion, dedication, responsibility and enthusiasm that embody a warrior spirit. Our Brand Warriors are on the front lines every day promoting and protecting our clients’ brands by providing excellent customer service. They help build brand loyalty through every transaction they have with customers. At STARTEK, our Brand Warrior agents are the most important part of our company. They represent some of the biggest and best companies in the world and work with the newest in technology products. Think you have what it takes? Do you like working with the latest technology and providing great customer service? Helping people and providing great customer service is what we do at STARTEK. There is even more: benefits, rewards, and career advancement opportunities.