Author Operations and Services Specialist
SPi Global
- Parañaque, PhilippinesSPi Global Building, Pascor Drive, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-01-22T16:15:44.473210+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Provides customer service to authors, editors and reviewers and other publishing customers through addressing queries and concerns regarding academic journals & books production, like submission and publishing information, products and services
- Answers and addresses authors, reviewers, editors and other publishing customers’ concerns and queries through chat platform
- Utilizes knowledge of the publishing process, information, products and services to assist and provide information to clients
- Clarifies data or queries ambiguities to the clients (authors, editors, and reviewers) through phone, e-mail or chat platform
Trình độ tối thiểu
- Must be a college graduate
- Must have knowledge/background in content management and full publication process
- Must have first line customer support experience, specifically in providing support for web/online publication
- Must have excellent problem-solving skills
- Must have excellent English communication skills, both spoken and written
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- SPi Global Building, Pascor Drive, Parañaque, Metro Manila, Philippines
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Về SPi Global
SPi Global is a market leader in technology-driven solutions for the extraction, enrichment and transformation of content assets. Our suite of proprietary technology platforms combined with our deep understanding of content workflows and data structures is the reason we are the partner of choice of leading information companies.
While content is the key product of information companies, it is fast becoming a key differentiator across each industry. Our vision is to deploy technology solutions that will make content accessible, adaptable and actionable. This means enabling content to be found easily when you need it, adapted to the device that you are currently using and delivering the insight that you need to make a decision.
For more information, visit www.spi-global.com.