Intern Technical Specialist
SOCIAL LIGHT INC.
- San Juan, Philippines214 Wilson, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Job Purpose: Ensures proper technical setups, product performance so that customers can properly use and benefit from Social Light Inc. Solutions. Includes actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help.
RESPONSIBILITIES
Installation
- Proper installation of products from 0 to site on time and with quality
- Prepares technical specifications information and requirement before handing over to accounting for price quotation
Incident Management
- Analyzes Social Light Inc. products/services technical issues or concerns, identify service restoration or actions to be taken, provide solutions to networking issues, as well as troubleshoot , diagnose, solve issues both hardware and software
- Monitoring Incident details, trends, status and progress towards resolution of assigned
Incidents
- Keeping affected business partners informed about progress
- Escalating the process as necessary per established escalation policies
- Documenting user/technical issue then update troubleshooting guide or FAQs
- Must be available via Phone to respond to Critical Issues raised during out of office hours
- Bonus - network and router experience
Trình độ tối thiểu
- Candidate must possess at least a technical certificate and/or extensive coursework relating to computers, Information Technology or Engineering or equivalent
- Required skills: Troubleshooting Skills, Microsoft Office Skills, Analyzing Information , Professionalism, Problem Solving, Verbal Communication, Customer Service
- Applicants must be willing to work in San Juan City
Kỹ năng cần thiết
- Business Correspondence
- Organizing and Planning
- Software Testing
- Usability Testing
- MS Office
- Problem Sensitivity
Khóa học ưa thích
- Information Technology
- Computer Science [Network Engineering]
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 214 Wilson , San Juan, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- http://sociallightinc.com/
Về SOCIAL LIGHT INC.
Social Light Inc. is an I.T solutions provider in the marketing industry. We provide new ,innovative, non traditional marketing solutions and services to clients.
Our mission:
• To help our clients achieve business success and increase profit by providing efficient and quality marketing solutions and services
• To introduce innovative , new technologies which brings our clients up-to-date and ahead of their industries
• To provide significant and transformational change to the industry
• To create a strong organization where employees can learn, develop, succeed as a significant contributing member of a winning company
• To build long-term value for our clients