Customer Service Assistant | Cebu
SM Mart Inc.
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- ADMINISTRATIVE SUPPORT: Perform counter transactions
- PERFORM DAY-TO-DAY COUNTER OPERATIONS
- Receive cash / check payment, & issue receipt; conduct cross-selling, as necessary
- PERFORM END-OF-DAY ACTIVITIES
- Conduct cash & inventory count, & reconcile with records of counter supplies & products inventory movements
- PREPARE COUNTER
- Replenish cash fund from Treasury, & prepare report for Treasury
- MAINTAIN ORDERLINESS & CLEANLINESS
- Maintain orderliness & cleanliness of the work area, equipment & facilities in accordance with safety & security standards
- ATTEND TO CUSTOMER CONCERNS: Attend to customer concerns/requests & facilitate processing of transaction for merchandise return & loyalty program card processing
- OPERATE POS MACHINE
- Transact merchandise return transaction in the POS machine to generate Sales Return Voucher; facilitate issuance of the automated Sales Invoice
- HANDLE CUSTOMER INQUIRIES
- Give product & service feedback to immediate superior for endorsement to concerned department
- OPERATE IN-HOUSE SOFTWARE
- Transact the SM Advantage/Prestige/Global Pinoy/TK Amazing claiming of personalized/renewal/replacement card on the system
- RECORD MERCHANDISE RETURNS
- Facilitate endorsement of returned merchandise to respective departments
- CLEAN THE AREA
- Organize returned items in the designated pigeon holes, properly arrange the supplies inside the cabinets
Trình độ tối thiểu
- Candidate must possess at least a Bachelor's/College Degree
- Knowledge of counterfeit detection and basic banking transactions is an advantage
- Trustworthy, detail-oriented and can work with minimal supervision
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Cebu
- Fresh graduates are welcome to apply.
- Full-time positions available
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Cebu City, Central Visayas, Philippines
- Ngành nghề
- Retail Industry
- Trang web
- https://smretailcareers.com
Về SM Mart Inc.
From Humble Beginnings…
It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.
SM Goes Online!
As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!
We’ve Got it All for You 24/7
We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime
Our Mission
We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.