Customer Service Manager | Olongapo Central
SM Mart Inc.
- Olongapo, PhilippinesOlongapo, Central Luzon, PhilippinesOlongapoCentral LuzonPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Manage Customer Interactions: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- Build Customer Relationships
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
- Resolve Customer Complaints
Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers
- Audit Staff
Make a daily check on the team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
- Train Customer Service Supervisors
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Trình độ tối thiểu
- Candidate must possess at least a Bachelor's/College degree
- Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
- Strong communication skills and phone etiquette. Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in our soon-to-open branch in Olongapo Central
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Olongapo, Central Luzon, Philippines
- Ngành nghề
- Retail Industry
- Trang web
- https://smretailcareers.com