Service Desk Associate
Unistar Credit and Finance Corporation
- Pasig, PhilippinesUnit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Act as the point of contact IT technical support to users in an efficient manner, to solve basic IT related technical problems and provide support for all assigned areas. To ensure customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first-level contact and convey resolutions to customer
- Assumes ownership of the tickets assigned to him/her
- Gather and analyze information about the user's issue and determines the fastest way to resolve the problem
- Utilize excellent customer service skills and exceed customer's expectations
- Prepare and submit perodic reports to immediate supervisor
Trình độ tối thiểu
- Graduate of a Computer Science or any IT related course
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment
- With experience in using ticketing software
- With experience in customer service practices is a plus
- Experienced in documenting and creating user reference materials to enable self-help among users.
Đặc quyền và lợi ích
- Work from Home
- Retirement Benefit Plans
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Vacation Leave
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
Về Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.