Collection Account | Ortigas | Client Service Representative
Sitel Philippines inc.
- Pasig, PhilippinesGround Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 14.000,00 PHP - 18.000,00 PHP / monthPHP140001800014000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
As a Customer Service Associate, you will assist customers with concerns regarding their accounts. Recommend potential products or services to management by collecting customer information and analyzing customer needs over the phone.
Responsibilities
- Manage large amounts of incoming calls and/or Generate sales leads
- Identify and assess customers’ needs to provide solutions
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet individual/team targets and metrics
- Handle customer complaints, provide appropriate solutions and within the set time limits
- Follow up to ensure resolution
- Process customer accounts and keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Show this ad/mention to our Front Desk Officer that your job source is KALIBRR to avail of EXCLUSIVE PERKS:
(Promo period: April 2-30)
1. Mini Instax 9 - Tag a friend and share this post, apply online and sign a job offer together (both of you must have signed a job offer) - both of you will get a Mini Instax!*
2. Once hired, you will also get a chance to receive a 2k cash allowance 5-10 days after your day1 training. (First five online hires daily will be qualified for the cash allowance.)*
3. Sign a job offer within the day and your ride home is on us!*
*Terms & conditions apply
*Applicable to Metro Manila - Online candidates/hires only
Trình độ tối thiểu
- Customer Service orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Completed at least 2nd – year in college
- High School graduates with at least 6 months to 1-year call center experience
- Fresh graduates (2 years course/Bachelor’s Degree) are welcome to apply.
- No Call Center Experience Required
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- http://www.sitel.com