Team Leader | Coach
Sitel Philippines inc.
- Pasig, PhilippinesGround Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Ensures that calls are handled professionally. Provides direction and guidance to guarantee consistent achievement of key performance metrics. Achieves, measures, reports and communicates metric goal attainment for assigned team. Ensures accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer service agents. Coaches, mentors and develops agent team for skills expansion and promotional opportunities. Performs other duties as assigned.
Trình độ tối thiểu
Education (if beyond High School or equivalent): Four-year college degree or directly related work experience.
Experience Target (in this job or a related function/field): Minimum of 12-18 months of call center experience, preferably as a Product Specialist.
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Demonstrated interpersonal, coaching and supervisory skills. Excellent verbal and written communication skills. Good computer skills (hardware, operating systems, Internet).
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Demonstrated ability to set priorities and multi-task.
Special Certifications (if appropriate--identify if required to perform the job or just preferred):
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues):
Other: (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above)
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- http://www.sitel.com