Chat and Voice Support Agent | Pasig | Optical Account
Sitel Philippines inc.
- Pasig, PhilippinesGround floor, of OJV 1 Building, One Julia Vargas St. beside Home Depot, Ortigas, Pasig City., Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Zenni Optical is a leading Online Optical Retailer in the US, and continues to grow both domestically as well as on the International Level.
As a part of our customer service call center team, you will provide ongoing support to our customers by handling their inquiries about our products and services over the telephone while assisting them in their purchase of affordable eyeglasses (not a sales position) and may assist with product return process.
We are currently hiring for multiple full-time positions at our Novato, California location (within an easy drive from many major cities in the Bay Area). Multiple shifts available; competitive compensation and comprehensive health and paid time off benefits.
Essential Functions:
- Answer incoming customer telephone calls in a courteous and professional manner.
- Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
- Independently resolve customer support issues and escalate when necessary.
- Document all contacts, actions, and responses within the customer database.
- Maintain working knowledge of our products and services.
- Meet service expectations and overall attendance and performance standards.
- May assist with new hire training/shadowing.
- Maintain working knowledge of our products and services.
- Meet all service, attendance and performance standards.
- Apply all Customer Service procedures as required
Trình độ tối thiểu
- Strong Customer Service - strong listening, critical thinking skills, high degree of empathy
- Strong English / US culture skills
- Strong communication (to advocate for the brand, help someone choose a frame that fits their face and style)
- Comfortable with basic technical systems or customer ticketing systems
- Optical/Optometry experience or education (25% of staff we want to have formal education –more on the optician side, NOT an optometrist, NOT manufacturing.)
- With the other 75%, there appears to be an opportunity to tap into the optical retail shops in your local malls or possibly medical student population.
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Health and Medical
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- OJV 1 Building, One Julia Vargas St. beside Home Depot, Ortigas, Pasig City.
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 50 vị trí tuyển dụng mới
- Trang web
- http://www.sitel.com