ShopeePayLater - Collection Quality Assurance Team Leader
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Take recording sampling from QA agents. - Analyze and evaluate QA agents' job performance based on data and recommend action.
- Provide reports related with quality score of all QA agents on ongoing basis.
- Provide coaching for QA agents.
- Regular calibration with trainers and team leads.
- Regular morning briefing with QA team.
- Handle ad hoc QA-related works.
Trình độ tối thiểu
- Min. Diploma degree from any major.
- Collection oriented
- Min. 1 year of working experience as TL QA Collection.
- Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
- Strong analytical thinking and problem solving skills.
- Good team player, calm, fast adapt, and agile.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- General Services
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
Về Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.