Customer Experience (ShopeePay)
Shopee
- South Jakarta, Indonesia26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Design and conduct Research in Indonesia
- Do qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
- Conduct quantitative studies such as surveys to evaluate impact of product changes
- Study competitor platforms and market trends to identify opportunities
- Explore and adapt new research practices to improve team’s effectiveness and speed
- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development)
Trình độ tối thiểu
- 4 - 6 years’ experience of user research experience in a product environment
- Strong communication skills in English and Bahasa Indonesia
- Familiar with SQL or strong willingness to learn
- Able to analyze and synthesize data from both quantitative and qualitative sources
- Good critical thinking and problem-solving skills
- Self-starter with strong sense of curiosity
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 26, Pacific Century Place SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, Indonesia
Về Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.