Customer Happiness Champion (Open to Hospitality CS Professionals)  

What you’ll bring:

A positive, can-do attitude that favors creativity over complexity. You are solutions-focused and can think on your feet to find an outcome to any problem. You have a keen eye for detail and enjoy solving complex problems through effective communication and genuine curiosity. In addition, you are customer-centric and have the ability to build instant rapport with customers through email and social media.

This is not your usual Customer Service position. We’re looking for people who are passionate, creative and want to make an impact as part of a pioneer Customer Service team within a growing Australian organization.

What you’ll do:

• Develop and deliver a world-beating support experience
• Engage with our business customers, building rapport and stable relationships with them
• Follow up on deliveries - keeping track of activities and status
• Be the first point of contact for escalations via email and phone
• Ideate and improve processes and documentation for your accounts
• Mentor and train junior team members
• Liaise with management over system changes and influence our product design with your feedback

Urgent Hiring!

About Sendle

Sendle is home to engineers and marketers, environmentalists and pop-culture nerds. We are a business with a heart, and we’re looking for creative problem-solvers who are humble, honest, happy, hungry and high-achieving to knock down doors and make the world fairer for small businesses everywhere.

https://vimeo.com/233917301

What you need:

• Preferably 2 years and above experience related to customer support
• Ideally has an experience doing email/backend customer support
• Excellent written and spoken English - you need to be able to talk to Executive and C-level customers
• Charming outgoing personality
• Able to work with minimum supervision
• A high level of attention to detail and persistence
• Very comfortable with technology and digitally savvy
• Sound judgment and the ability to make decisions on the fly
• Genuine desire to deliver the highest possible level of service to our clients

Open to Hospitality CS Professionals