Senior Technical Support Engineer
RBT Consulting Corporation
- San Juan, PhilippinesSan Juan, Metro Manila, Philippines, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2019-12-01T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Resolve customer issues via telephone, email or remote session;
- Reproducing issue in-house and responding back in a timely manner;
- Regular follow ups with customers with recommendations, updates and action plans;
- Escalate issues in a timely manner according to Standard Operating Procedures;
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues;
- Create new knowledgebase articles to capture new learnings for reuse throughout the organization;
- Document case work accurately to ensure the correct level of detail is available for colleagues.
Trình độ tối thiểu
- Bachelor’s degree in a related specialized area or equivalent;
- 3-5 years of experience with installing and troubleshooting network devices
- 3-5 years of experience as a Linux power user or administrator and diagnostician
- 3-5 years of Windows administration or helpdesk experience.
- Any type of certifications – e.g. Microsoft, LPIC, VMware, Networking, etc. (is a plus)
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- San Juan, Metro Manila, Philippines
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Về RBT Consulting Corporation
RBT Consulting Corporation, is an end-to-end Human Resources Consulting company.
We deal with all services relating to Human Resources, from Executive Search, HR and Payroll Outsourcing and Human Resources Information System (HRIS).
RBT Consulting Corporation, is a member of Sagesoft Solutions Inc. Group of Companies, a dynamic group of companies who are in to IT Infrastructure, open sources systems and lately, ventured into payment gateways and financial services.
RBT Consulting Corporation's main focus is on the development are productivity oriented solutions and high impact HR services ranging from HR System Development and implementation to organization development consulting. We also cater to outsourced HR services, payroll and talent search and placement.
Our Human Resource Information System is powered by RBT Software which is used by more than a hundred clients located in the Philippines, USA, France, Australia and Spain.