HR Support Specialist | APAC  

The Role: Specialist, People Services

The Location: Silver City 2, Pasig

The Impact: The People Services Specialist role supports People Services team to respond to employee queries as submitted through Tiers 0 & 1. As part of the Global People Services team, the Specialist will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement.

What's in it for you?

• Be critically part of a pioneering HR Services Center in the PH office, supporting the Americas regions
• Become an essential talent in a global organization that enables the workplace of the future

Responsibilities:

• Transacting in HR Systems to resolve basic to complex escalations within agreed SLA’s
• Escalating/ Partnering unresolved issues with Tier 2/Tier 3 stakeholders (HRIS &/or CoE teams)
• Support HR operational activities and managing employee data spanning employee lifecycle events
• Maintaining regional standards and standardization in alignment with Global HR processes
• Adheres to the scheduled shift and break schedule patterns to ensure proper coverage
• Focuses on the overall Employee Experience, driving Employee Satisfaction by providing accurate and timely resolution
• Participates on process improvement initiatives and provides query support for change projects
• Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

• 2-5 years’ relevant experience in HR Shared Services, providing Tier 1 support
• Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint)
• Strong background in customer service
• Experience navigating HR Data systems (preferably Workday)
• Strong written and verbal communication skills
• Proven ability to apply discretion and maintain confidentiality
• Ability to multi-task and maintain attention to detail
• Time management and organizational skills

Qualifications:

• Relevant 2-5 years of experience providing HR Support, preferably on a Global scale or Americas operations. Prior experience working on a similar function is an advantage.
• Good communication & analytical skills & excellent problem-solving capability.
• Strong ability to connect with customers and delivery of SLA-driven metrics.
• Amenable to work the night shift