Client Services Associate, IR Solutions (Project-Based)  

Responsibilities:

• Make content updates using an IR specific content management system and coordinate design changes with a internal design team
• Answer client questions using email and phone communication
• Consistently make proactive suggestions in regards to design changes, product placement, and overall content layout of sites
• Perform regular audits to proactively catch errors on behalf of client
• Conduct client trainings and product demos using online meeting application
• Work with third-party vendors (Conference Call/Webcast & Interactive Annual Report providers) with the goal of providing increasingly seamless services and support to clients, including identification of process and product enhancements to improve the product offering
• Manage incoming client based inquiries while proactively reaching out to clients to address outstanding issues and promote new product features and enhancements
• Managing website redesign projects lasting at least 4-6 weeks
• Partner with senior analysts on projects that improve and develop subject matter expertise
• Partner with product teams on the timely and thorough testing of new Investor Relations product enhancements with an eye toward the client experience
• Provide independent on-call and weekend support to clients on rotational basis

Requirements:

• Bachelor’s degree.
• Excellent oral and written communication skills.
• Experience with Outlook, Word, and PowerPoint.
• HTML experience is an advantage but not required.
• Strong organizational skills and ability to prioritize.
• Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
• Must be willing to work in Makati on a night shift schedule.
• Must be amenable on a project-based employment until December 31, 2020