CRM Support (Salesforce)
S&P Global Philippines, Inc.
- Makati, Philippines6750 Office Drive , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-05-17T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities:
- Provide Salesforce application support to the commercial organization via the CRM Help case queue which includes bulk data uploads, technical error resolutions and help with processes/training.
- Assign incoming leads to Sales Representatives using pre-defined territory and rules.
- Monitor ageing cases and escalate as necessary based on predefined guidelines.
- Manage, organize, clean up (LEAN) and improve all existing reports significant to the sales organization.
- Perform and understand data pulls and analysis from various sources. (Salesforce.com, Product Database, etc.)
- Answer reporting, data and workflow questions from stakeholders. Communicate the significance of reports with an understanding of what drives success at S&P Global.
Trình độ tối thiểu
Basic Qualifications:
- Bachelor’s degree preferred.
- Minimum of 1-2 years of in any Internal/External client support process.
- Above-average reading, writing and interpersonal skills.
- Critical-thinking, decision-making and troubleshooting skills are essential.
- Must have intermediate MS Excel knowledge.
- Must be willing to work in a quarterly rotating schedule.
Đặc quyền và lợi ích
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Kỹ năng cần thiết
- Salesforce
- Critical Thinking
- Communication Skills
- Microsoft / MS Excel
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 6750 Office Drive , Makati, Metro Manila, Philippines
- Ngành nghề
- Financial Technology
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.spglobal.com
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Về S&P Global Philippines, Inc.
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.