Workforce Analyst
S&P Global Philippines, Inc.
- Pasig, PhilippinesGF, GF, Frontera Drive, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
The Role: As a Workforce Analyst, you will strive to monitor overall performance through real-time changes on schedules built by the Workforce Manager/s and ensure that all changes are communicated in a timely manner to all staff in Transcriptions department (Voicewriters, Scopists, Editors) while ensuring that goals are met and exceeded including Turnaround Time, Productivity, Live Streaming, etc.
The Location: This position is based in Islamabad, Pakistan.
The Team: The primary responsibility includes assisting the team which transcribes financial-related conference calls and assists in the collection of business information such as corporate executive related data. The group comprises of over 250 counterparts in global locations.
The Impact: On this pivotal locale, you shall be collaborating with essential partners, within or outside the department, in relation to their respective reservations. Being a focal point of contact, your motivation and ability to assist with the disciplined approach will help the division to fuel the global financial markets.
What’s in it for you:
- We offer you a pathway to develop your career up to the manager level and above with an opportunity to apply in any domain within Transcriptions department
- We will be expecting you to be involved in partnership with different partners across different domains which will eventually hone your inter-personal skills
- Working as a Workforce Analyst will aid you to improve your statistical, analytical and reporting expertise with attention to detail
- We shall equip you with a platform to work on enterprise level products learning new technologies and advanced reporting techniques
- We will provide you a platform to further your exposure with respect to collaboration with peers across the globe
Responsibilities:
- You will be a secondary interface in crafting schedules
- You would be expected to Ensure that daily/weekly/monthly/quarterly goals are met (i.e. Call Volume Handling) and communicate to internal and external contributor's challenges and opportunities
- We urge you to take charge by setting and managing the workload of the team by setting priorities, delegating and holding staff accountable to deliver high-quality results on time
- During peak season, you are going to be responsible to collaborate with our global vendors in terms of task assignment if required
- We will encourage you to respond to client cases by providing answers or solutions to inquiries
- We anticipate you to maintain, update and develop workforce-related reports such as Tickets/Requests submitted by Team Leads and or staff, Attendance reports and ad hoc reports
- You shall review the workforce process and work with the Managers in further developing old or new processes
- You shall require to gather, analyze and interpret data on a daily/weekly/monthly/quarterly basis
Trình độ tối thiểu
What We’re Looking For:
- We seek an individual possessing impeccable command on verbal and written English
- We expect you to communicate effectively with staff, peers and upper-level local management
- The role requires a strong knowledge in MS Excel with particular exposure to V-look up, Pivot Tables and other metric pulling methodologies
- You should manifest multitasking skills with the ability to prioritize time-sensitive tasks
Preferred Qualifications:
- Proficiency in research, reporting, tracking and monitoring
- Prior experience in reporting/support role
- Familiarity with financial markets and business organizational vocabulary is a plus
Work Shift: This is a night shift role. However, based on changing business requirements, you may be required to work in different shifts. You must also be amenable to work during weekends.
Đặc quyền và lợi ích
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- GF, Frontera Drive, Pasig, Metro Manila, Philippines
- Ngành nghề
- Financial Technology
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.spglobal.com