Collections Specialist | Order to Cash  

The Role: Order to Cash (Associate Collection Agent)

The Impact: This is S&P Global Credit and Collections team

The Career Opportunity: Working with the global team and clients.

The Team / The Business: The team is responsible for the collection of all accounts receivable.

Your Skills: Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Other Role/Duties:

• Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
• Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews.
• Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
• Managing customer complaints and first level escalations
• Work closely with Team Leader and S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency
• Managing ongoing training of Associate Collectors and assisting in mutual support and knowledge sharing of the global Credit and Collections team
• Execution of special projects concerning collections as required.

Required Skills:

• Excellent verbal and written English communication
• 2-3 years of experience in collections, accounts receivable or related area
• Experience with training
• Excellent interpersonal, motivational and leadership skills
• Excellent problem-solving skill
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Advanced knowledge of MS Office Suite including Excel
• Knowledge of Akritiv or other collections strategy systems a plus
• Experience with training
• Excellent interpersonal, motivational and leadership skills
• Excellent problem solving skill