Relationship Manager, Commercial Banks
S&P Global Philippines, Inc.
- Makati, Philippines6750 Office Drive , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Role: Relationship Manager, Commercial Banks
The Location: Makati City, Philippines
What’s in it for you?
- You will develop and maintain a positive relationship with the assigned S&P Market Intelligence and/ or RateWatch accounts. You will understand business needs, to seek cross-sell opportunities, and to drive service adoption of S&P Market Intelligence products; Minimize risk and provide feedback on account health and use best practices to retain client relationship
- In this role you will have the opportunity to immerse yourself in the exciting and constantly-evolving financial industry. You will get to work with clients within the Financial Institutions segment in theU.S; in doing so you will get to learn their business and help them understand how to get the most out of our products and tools.
- As the key partner for our clients, the Relationship Management team masters industry, product, and financial knowledge to keep clients informed. Relationship Managers work with their clients to learn about the challenges and opportunities they face, and will discuss how Market Intelligence solutions can enable them to achieve value through their partnership within the organization.
Responsibilities:
- Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
- Discuss current service use case
- Assess clients' needs for new opportunities to pass to regional sales for follow-up (upsell to Market Intelligence, Banker/ Banker Cloud, CRE, or adding users to current product and reports)
- Manage incoming calls and e-mails from assigned accounts
- Provide client training as needed via Skype, WebEx demonstrations, or by phone
- Contact all new contracts added and users to drive the product's adoption
- Act as a point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
- Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
- Secure renewal through coordination with pod lead, manager, and other teammates
- Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
- Maintain and grow industry knowledge by attending webinars and other topical training
- Other tasks as assigned
Trình độ tối thiểu
Basic Qualifications:
- University degree or equivalent education
- Experience working with corporations and professional service organizations in a client service, sales, or product support role/setting.
- Interest in solving problems for clients through the delivery of financial market data solutions and analytical tools.
- Proficiency in MS Office, Excel and Salesforce.
- Strong interpersonal communication skills, and confident in delivering product demonstrations.
- Willing to work in a night shift schedule.
Preferred Qualifications:
- Experience working with the financial institutions industry
- Knowledge of the U.S. banking system
- An understanding of products consumers
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Relationship Management
- Persuasion and Negotiation
- CRM Software
- Communication Skills
- Needs Analysis
- Customer Research
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 6750 Office Drive , Makati, Metro Manila, Philippines
- Ngành nghề
- Financial Technology
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.spglobal.com
Về S&P Global Philippines, Inc.
S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.