Specialist, Order Management  

The Role: Specialist, Transaction Processing

The Location: Makati City, Philippines

The Team: Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes huge volume of internal and external emails. We have a team of dynamic and enthusiastic people in India, Manila, US and Pakistan.

The Impact: This is a key position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.

What’s in it for you: With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to work in various applications such as SalesForce, Oracle, Vertex and our brand new Billing System Zuora. Also, one needs to closely work with commercial teams on a daily basis.

Responsibilities:

• Review contracts signed by the customer.
• Process New Sales, Renewals and Amendments. Ensure accurate and timely billing and services.
• Process accurate adjustments to client accounts. Provides verbal and/or written billing explanations to client/client services/sales.
• Promptly and precisely process emails.
• Assist with escalation of key issues to senior management to ensure adherence to established policies and procedures. Provide basic ad hoc reporting as necessary.

What We’re Looking For:

Basic Qualifications:

• Excellent communication skills (Verbal / Written)
• 2-4 years of relevant experience.
• Bachelor degree in Business, Management, Accounting or equivalent.
• Good understanding of financial transactions and their impact on the business. Knowledge of products, services and proprietary systems.
• Research financial discrepancies and billing inquiries and recommend the appropriate course of action for resolution.
• Strong analytical and problem solving/research skills with a high attention to detail.
• Basic knowledge of MS Office
• Must be flexible on rendering overtime and shift adjustment as needed

Preferred Qualifications:

• Prior experience of working in Salesforce or Oracle