Report Associate (Proofer Support)  

The Role: Transcripts - Proofer Support

The Impact: The Transcription Proofing Support Staff is responsible for providing direct assistance to the Proofing and Auditing team and the Independent Contractors on any concerns -- administrative, documentation, process-related.

The Career Opportunity: The Audit team is responsible for final product quality delivered to the customer through its management of the proofing and auditing functions.

The Team / The Business: The overall operation is composed of various teams performing specialized roles—voice writing, scoping, editing, proofing, and auditing.

Your Skills: Create/track/disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow. Deliver reports with metrics for all independent contractor work in proofing/auditing.

Other Role/Duties:

• Create/track/disseminate to stakeholders, for all roles, any Proofing metrics reports pertinent to any workflow
• Perform data analysis on the performance metrics of all roles, for all calls or at a prescribed sampling rate, to be completed after peak/during off-peak; assist with supervision of additional data analysis tasks if required during off peak
• Transfer files to/from independent contractors (ICs) for audit/edit as required outside of the system; posting/uploading of these files to the company platform as required
• Create/deliver reports with metrics for all independent contractor work in proofing/auditing for processing of payment
• Perform basic and advanced Excel tasks as required (e.g., V-lookup)
• Assist with the documentation and list management of activities for coverage by the Proofing team, both internal and external parties

• Provide communication support for external vendors and ICs, including responding to queries and relaying information to scheduling management for file transfers
• Liaison with Team Leaders and Production Management to handle real time workflow issues

Requirements

• Bacchelor's degree or any related course
• Excellent written and oral communication skills.
• Ability to communicate effectively with staff, peers and upper level local management
• Well-organized, accurate, and precise with attention to detail.
• Proficient in researching, reporting, tracking and monitoring.
• Ability to multi-task with multiple priorities and timeframes.
• Work during any shift and potentially long hours.
• Willingness and aptitude for undergoing process training and quickly learning the environment.
• Familiarity with financial markets and business organizational vocabulary is a plus.
• Shift schedule: Nightshift and open to shifting schedule due to the business needs
• Office location: Tiendesitas, Pasig
• Willing to work for nightshift