Client Relations Associate (EMEA)  

What’s in it for you:

• You will interact with business units that are main drivers of revenue generation for S&P Global Market Intelligence.
• Your high potential for career growth and advancement will come from initiating or collaborating on initiatives that will deliver value to the business.
• Building an in-depth understanding of client needs and expectations will give you an edge in your future career growth in S&P Global Market Intelligence.

Responsibilities:

• Proactively collaborate with Relationship Managers and take the lead in client outreach efforts, understand business drivers, and identify viable opportunities to grow product usage.
• Help identify opportunities to expand SPGMI-customer relationship by analyzing usage reports and initiating discovery of client needs through diagnostic conversations.
• Act as secondary support to Relationship Managers when they are in on-site meetings with clients.
• Assist Relationship Managers by scheduling meetings for them and handling client concerns while they are travelling.
• Complete special projects initiated by department goals on retention rates and department product penetration in existing accounts.

Basic Qualifications:

• Bachelor’s Degree
• Excellent interpersonal, written and oral communication skills
• Amenable to work in a mid-shift schedule

Preferred Qualifications:

• Ability to effectively communicate and diagnose client needs during proactive outreach calls
• Ability to communicate technical concepts to clients
• Ability to collect, analyze, and summarize data and to prepare clear and concise presentations and reports
• Working knowledge of the financial or banking industry
• Previous client-facing experience
• Effective time and task management skills
• High proficiency in Microsoft Excel