Senior Corporate Travel Consultant  

Key Responsibilities:

• Books reservations for air travel, hotel and transfers, following up when necessary to complete the reservation.
• Responds timely to requests for price quotations using an automated system for domestic and international routings.
• Able to manually construct fares and add applicable taxes, surcharges and mark-ups as necessary on a per transaction basis for flights, hotels, and other products.
• Conforms to client travel standards and policies.
• Promotes fares and rates that match the client's travel program policies and negotiated contracts. Applies corporated discounted rates accordingly.
• Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.
• Able to achieve all service level agreement of the business which includes but is not limited to.
• Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
• Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
• Take ownership of the clients assigned to with highest importance.
• Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.

• Must have a Bachelor’s Degree preferably Tourism or any Travel related courses.
• Minimum of four (4) + years active Corporate Travel Consultant experienced in the past 6 years.
• Advanced Standard Fares or ticketing Experience in handling corporate clients for the travel industry. IATA certification is definitely a plus.
• Well-experienced in using Amadeus GDS and its native environment.
• Excellent written and communication skills.
• Detail-oriented with utmost focus on quality and efficiency.
• Must have a minimum of 30 WPM typing speed.
• Demonstrated professional customer service skills with previous training in this category (preferably with certificates).
• Strong international and domestic routing knowledge and well versed in world geography.
• Knowledgeable in the travel industry terms and concepts.
• Above average mathematical competencies for fare computation and invoicing.
• Demonstrated internet research skills in providing travel-related information to the customer.
• Flexible to work on shifting schedules including graveyard shifts, weekends and holidays.
• Can effectively communicate with colleagues and peers from other departments.
• Must be a team player and a follower.
• Can work and remain calm under pressure.