Travel Assistant
Viyahe Philippines, Inc.
- Makati, PhilippinesGround Floor, Ground Floor, 2288 Don Chino Roces Avenue Extension Makati City, Makati, Metro Manila, Philippines, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-02-24T02:16:10.103886+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Books reservations for air travel, hotel and transfers, following up when necessary to complete the reservation.
- Responds timely to requests for price quotations using automated systems for domestic and international routings.
- Able to manually construct fares and add applicable taxes, surcharges and mark-ups as necessary on a per transaction basis for flights, hotels, and other products.
- Conforms to the company's corporate and leisure travel standards, operation’s protocols and processes consistently.
- Promote fares and rates that match the company-advertised airline promotions, corporate's travel program policies and negotiated contracts. Applies promo fares and corporate discounted fares/rates accordingly.
- Keeps abreast of travel-related information, such as new airfares, routes, top airlines, frequently travelled destinations, new immigration and airline policies, etc.
- Able to achieve all service level agreement of the business which includes but is not limited to.
- Maintains client profiles, ensuring special requests and reward program information such as frequent flyer / driver / hotel stay are included.
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
- Take ownership of the clients assigned to with highest importance.
- Basic knowledge of airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
Trình độ tối thiểu
- Must have a Bachelor’s Degree preferably Tourism or any Travel related courses.
- Minimum of One (1) year experience in the travel or customer service-related industry.
- Standard fares or ticketing experience in handling corporate and leisure clients for the travel industry.
- Basic knowledge in using GDS such as Amadeus or Sabre and its native environment.
- Good English oral and written communication.
- Detail oriented with utmost focus on quality and efficiency.
- Must have a minimum of 40 WPM typing speed.
- Has customer service related industry background.
- International and domestic routing knowledge and familiarity with world geography.
- Knowledgeable in the travel industry terms and concepts.
- Mathematical competencies for fare computation and invoicing.
- Demonstrated internet research skills in providing travel related information to customers.
- Flexible to work on week-nights and/or weekends when needed or as scheduled.
- Can effectively communicate with colleagues and peers from other departments.
- Must be a team player and a follower.
- Can work and remain calm under pressure.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Hospitality and Tourism
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Ground Floor, 2288 Don Chino Roces Avenue Extension Makati City, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://viyahe.com/
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Về Viyahe Philippines, Inc.
Viyahe Philippines, Incorporated (Viyahe) is a software company that provides travel assistance through agent-user interaction within a mobile application.
Established in 2017, Viyahe is the first fully integrated chat-based travel booking platform in South East Asia.
Viyahe mobile application enables travelers to chat with live travel agents for any trip requirements, such as booking flights and accommodations, recovering lost luggage, arranging visas, planning tours, and more.