Key Account Manager
RoboAcademy
- Mandaluyong, Philippines27th Floor, Quezon Ave, South Triangle, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- 30.000,00 PHP - 45.000,00 PHP / monthPHP300004500030000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 25 days ago
2024-04-15T16:00:00+00:00Miêu Tả Về Công Việc
Account Manager (FOREX Broker)
The Customer Support Specialist should possess a unique blend of technical knowledge, communication skills, a customer-centric mindset and a strong commitment to providing exceptional service to clients in a dynamic and fast-paced environment.
Job Description
Position: Account Manager
Type: Full-time
Setup: On-Site Mondays to Fridays 9AM to 6PM
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues related to forex trading and our platform through various channels including email, live chat and phone.
- Assist clients in navigating the platform and understand various trading tools and features.
- Establish and maintain a strong relationship with clients to understand their individual needs and goals.
- Proactively manage and oversee personalized client accounts, offering tailored advice and support.
- Collaborate with the sales and marketing team to promote new products and services to clients.
Requirements
- Proven experience in customer support role / account management within the forex or financial services industry is a plus
- Exceptional communication and interpersonal skills to build rapport with clients.
- In-depth knowledge of forex trading platforms, tools and market trends.
- Must be able to work on-site (Ortigas) Mondays to Fridays, 9:00AM – 6:00PM
Benefits
- Competitive salary and performance-based incentives
- Comprehensive training and on-going professional development
- Opportunities for career growth and advancement. We are dedicated to helping our team mates grow.
- Dynamic and collaborative work environment with a diverse team
- Meal allowance
Join our team and become an integral part of our mission to deliver unparalleled customer support and personalized account management services in the dynamic world of forex trading.
Trình độ tối thiểu
- Must be confident / proficient with English and Filipino both written and oral
- Previous CFD Broker experience is a plus
- Exposure to the financial markets (forex, crypto, stocks, indices, stocks) is a plus
- Proven track record of customer service and account management
- Proactive
Đặc quyền và lợi ích
Free Lunch or Snacks
Gym Membership
Life Insurance
Paid Sick Leave
Performance Bonus
Paid Holidays
Paid Vacation Leave
Kỹ năng cần thiết
- Relationship Management
- Persuasion and Negotiation
- Sales and Marketing Knowledge
- Complex Problem-Solving
- Customer Service
- Account Management
- Product Management
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- West Podium Tower, Dona Julia Vargas Street, San Antonio, Pasig City
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://roboacademy.com
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