Cebu Based | TSR (DL)
RIGHTRecruit Corporation
- Cebu City, Philippines3D, 315, Makati, Metro Manila, Philippines, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-06-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Handle product recalls
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media
Trình độ tối thiểu
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
- No work experience required.
- Willing to work shifting schedules
- Willing to work in IT Park/Cebu Business Area
- No relocation package available
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Unit 3D MJL Building, A.S. Fortuna, Mandaue City, Cebu City
- Ngành nghề
- Recruitment & Staffing Services
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
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Về RIGHTRecruit Corporation
We are formerly the recruitment arm of StaffRIGHT Solutions, Incorporated, RIGHTRecruit was incorporated in July 26, 2016 to focus on providing clients with the highest caliber of recruitment services to assist your organization meet your manpower expansion and talent acquisition goals.
Our primary objectives are to:
1) Assist corporations to remain focused on their core businesses by offering a cost-effective and value-added outsourcing alternative in attracting and acquiring talents. consultancy needs; and
2) Provide innovative, client-oriented and results-based recruitment solutions.