Game Support Representatives  

The G-Rep (Email & Chat Support) provides first-level customer support service to players and customers by providing helpful responses to inquiries and various game-related services while meeting established quality, productivity, and schedule adherence performance standards.

Duties and Responsibilities:

• Process Incoming Support Mails
  • Provide correct responses to account and game-specific issues
  • Escalate other client-related inquiries to the proper departments
• Process incoming Foul Language report mails from the game
  • Filter and process incoming reports of inappropriate behavior in the game
  • Submit lists for the game dictionary
  • Assist in managing the Offender list
• Process incoming Report A Player mails from the game
  • Filter incoming reports of scams, unfair trades, and hacks
  • Process simple item recovery reports
• Game Monitoring
  • Monitor the game for downtime, crashes, and bugs
  • Compile feedback and suggestions from players and customers
• And other tasks

• At least college level
• Preferably with experience in BPO/Call Center email support/chat /customer service
• Online game support experience is an Advantage
• With excellent Written, English communication skills and typing speed.
• Must be an Online Gamer (e.g. MMORPG Games)
• Willing to work in shifting schedules/ graveyard
• Amenable to work in Ayala, Makati