Support Associate  

What you’ll do:
1. Lesson Management

• Checks and monitors operational requirements

2. Inquiries Management

• Handles and resolves all inquiries received within the service level agreement
• Escalates all necessary transactions that involve a higher tier decision-making and/or processing
• Ensures proper documentation of all transactions handled
• Resolves all lesson disruptive issues whenever necessary to ensure lesson continuity
• Ensures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:
• Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality courses
• Can successfully engage in multiple support tickets simultaneously
• Detail oriented and can closely involve himself/herself with the team
• Passion for excellent customer experience
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Excellent command in English language (Written and Oral)

Not required, but very useful:
• Customer Service Training
• Personality Development Training
• Total Quality Management – Voice of Customer
• Knowledge on Customer Relationship Management (CRM)
• Knowledge on Customer Lifecycle Management (CLM)
• Knowledge on Complaints Escalation Process

Available Shifts:

• 4 AM to 1 PM or 6AM to 3PM, Thursday and Friday off (subject to change depending on demand) and must be amenable working during weekend and holidays

Note: Please be advised that this is a Full-Time Office-Based position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.