Business Analyst Intern  

What you are going to do:

• Create process documentation/workflows, knowledge articles and self-service guidance for product development
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of team
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review
• Maintain a complete understanding of and adheres to all product development and processes

We are looking for superstar students who are:

• Excellent organizational and time management skills
• Fluent in English
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach