Customer Service Manager
Kargo Technologies
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2019-12-30T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Develop service procedures, policies and standards.
- Analyse team's performance statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents.
- Apply best practices to every touchpoint with customers.
- Control resources to achieve given targets.
Trình độ tối thiểu
- Bachelor's Degree in any major from reputable university.
- Great communication skill in both Bahasa Indonesia and English to liaise with customers and peers internally.
- More than 5 years of work experience in similar role with proven track record.
- Experience in leading a big team of customer service agents.
- Ability to think strategically and to lead
- Obsessed in giving the best experience to customers in every touch point.
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- South Jakarta, DKI Jakarta, Indonesia
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Về Kargo Technologies
At Kargo, we are all bunch of first principles thinkers who are trying to solve the hardest logistics problems in Indonesia. We take on the big problem which is worth more than 25% of total Indonesia’s GDP. We are hungry to solve the most challenging and complex problems to disrupt the massive $250 billion logistics industry, making it much more efficient with technology, helping economies to grow and ultimately, improving quality of many people’s life! We have expanded to over 90 employees in less than one year and we’re just getting started.
If joining a world-class team and working with the most talented and brightest people in Indonesia is a thing that you’re into, ride together with Kargo Technologies and move Indonesia forward!