Client Relations Manager - Teams  

Why this role exists

The Client Relations Manager - Teams will report directly to the Senior Operations Manager, and is expected to generate sales among VIP client accounts by upselling and cross-selling. You will act as the point of contact for Magic VIP clients. You will facilitate kick-off calls and work on developing and maintaining long-term relationships with clients. You will also collaborate with the VIP sales team to reach prospective and service multiple clients concurrently while meeting deadlines.

The impact you'll make:

Generate expansion from VIP client accounts: Do sales outreach and sales contact-list building. Including upselling and cross-selling. Identifies opportunities to grow business with existing clients. (25% of time)

Build good relationships with clients: Communicate with clients regarding their needs and demands. Facilitate assistant interviews & onboarding calls, and work on developing and maintaining long-term relationships with clients. Work closely with the project manager and coordinators to ensure that service for all clients is consistent, and manage projects within client relationships, working to carry out client goals while meeting company goals. (50% of time)

Record-keeping of client transactions: Make sure that all preferences/instructions are being taken note of and followed by the rest of the team. Forecasts and tracks client account metrics. Keep records of client transactions and make sure that all preferences/instructions are being taken note of and followed by the rest of the team. (25% of time)

At least 1 year of experience in an Account Management, Retention or Loyalty specialist role.

• With background in sales and account management
• Tools/Systems Proficiency: knowledge in Hubspot is a preferred but not required
• Education required: Bachelor’s Degree of any course

Your superpowers are…

• Excellent negotiation and communication skills both in English both written and spoken.
• Proactive, resourceful and with high attention-to-detail.
• Strategic and results oriented.
• Client relationship oriented.

You should apply if...

• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are hyper-organized.
• You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You are an over-communicator.
• You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, and etc.), and the ability to communicate (and often over-communicate) well in writing.
• You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.