Senior Client Success Associate  

• You will be supporting the Client Success Team (CST) with the main goal of ensuring service excellence for our existing accounts and for seamless transition of new accounts generated by our business development team to the marketing team.
• As CSS, you are expected to support the AM and Sr. Relationships Manager for CST, to drive penetration of existing accounts and assist in generating new accounts.
• New accounts generation will be focused on Employee Benefits.
• Any penetration for non-life/non-EB accounts must be referred to the Philinsure Manila Non-Life Team for servicing.

Key Result Areas
KRA 1: Business Development Generation

KRA 2: Prospect and Client Success Engagement

KRA 3: Administration

KRA 4: Support to Team Performance/Learning & Development for Self and Team

• At least Three (3) years experience primarily in account management, with high attention for details especially in ensuring fulfilment of contracts and management of client services
• At least Three (3) years experience in health/employee benefits (including life), or exposure to the rudiments of the same
• Graduate of BA/BS degree, preferably in business/management/marketing or a project management/communications-related course
• Proficient in MS Office applications
• Above Average intelligence and emotional quotients
• Good level of social intelligence
• Clear and concise written and verbal communication skills
• Work history is proof of high analytical, critical thinking skills, effective organization skills, and high people agility
• High level of organization, team coordination, and project management skills
• Accomplishes tasks with minimal supervision