Customer Service Manager
Penbrothers International Inc.
- Makati, Philippines6th Floor, OPL Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
As the Customer Service Manager you will be responsible for the management of day to day operations of the Customer Service department and responsible for maximizing team productivity for revenue-generating opportunities and acts as point of contact for escalated complaints whilst leading and managing 5-10 direct reports.
RESPONSIBILITIES
- Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
- Develop a high-performance team within the Customer Service Department
- Develop KPI with team members and monitor individual performances
- Managing workflow, escalations and effectively delegating across your leadership team.
- Conduct performance review and coaching
- Driving the creation of staffing plans, schedules, quality/process change initiatives, on a fast-paced environment
- Identify training needs and opportunities to develop a highly skilled Customer Service Department.
Trình độ tối thiểu
- Bachelor’s degree
- At least [5-7] years in relevant customer service experience
- At least [3-5] years of managerial experience (overseeing or supporting a team)
- Experience in a contact center, retail, or e-commerce operations
- Strong communication and presentation skills
- Solid knowledge of call center management tools includes monitoring skills, coach skills, telephone, and other technology, etc.
- Ability to deliver quality results under pressure
- Amenable to start work ASAP
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 6th Floor, OPL Building
- Ngành nghề
- Consulting/Business Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.penbrothers.com
Về Penbrothers International Inc.
Penbrothers works with startups and SMEs from all over the world, helping them build and scale their teams with talent in the Philippines at a fraction of the cost.
With several offices in various locations, Penbrothers makes it easier for companies to focus on their core business by taking care of the talent sourcing, hiring, payroll and office space.