Helpdesk Staff

PCS Group

Kota Jakarta Pusat, Indonesia
PT Pasiﬁk Cipta Solusi L.50 , Kav. 13-15 Jalan Jendral Sudirman , Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Indonesia
Kota Jakarta Pusat
Daerah Khusus Ibukota Jakarta
Indonesia
Indonesia
Toàn thời gianFULL_TIME

Đã hết hạn 2 years ago

2022-10-02T17:00:00+00:00

Công việc đã đóng.

Miêu Tả Về Công Việc

Membuat job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp untuk dieskalasi ke tim Preparasi atau tim Field Service.
Membuat laporan harian terkait seluruh komplain yang masuk sehingga komplain dapat terdokumentasi dengan baik dan tidak ada yang terlewat.
Melakukan survey kepuasan ke klien / health check customer atau merchant
Melakukan monitoring terhadap setiap ticket yang di create dan melakukan update close ticket untuk complaint yang telah diselesaikan.

Trình độ tối thiểu

Pendidikan minimal D3 semua jurusan IPK > 3.00
Dapat mengoperasikan Microsoft Office
Komunikatif dan teliti
Customer Service Orientation
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;

Tóm tắt công việc

Trình Độ Công Việc: Mới Tốt Nghiệp/ Trình Độ Tập Sự

Ngành Nghề: Customer Service

Yêu cầu học vấn: Hoàn thành Bằng tốt nghiệp D3

Nhà tuyển dụng trả lời hồ sơ: Once in a while

Địa chỉ văn phòng: Sahid Sudirman Centre, Jl. Jend. Sudirman No.Kav. 13-15, RT.10/RW.11, Karet Tengsin, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10250, Indonesia

Ngành nghề: Information Technology / IT

Vị trí đang tuyển: 1 vị trí tuyển dụng mới

Trang web: https://pcsindonesia.co.id/

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Về PCS Group

PCS Indonesia is a company engaged in financial technology products and services. We provide payment solutions with the latest technology and in accordance with the development of the world.

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