Customer Success Associate
paper.id
- North Jakarta, IndonesiaJl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350, North Jakarta, DKI Jakarta, IndonesiaNorth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2023-03-30T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Menjawab pertanyaan dari customer dengan tepat dan cepat via channel yang tersedia (live chat, email, WA)
- Mengidentifikasi kendala yang dihadapi customer dan melakukan eskalasi ke tim/ pihak terkait
- Melakukan pengecekan dasar terhadap pertanyaan customer melalui tools internal yang disediakan
- Mengidentifikasi kebutuhan customer serta mengumpulkan masukkan dari customer
- Memastikan kepuasan pelanggan melalui sikap serta empati yang diberikan saat menjawab pertanyaan
- Menjaga citra perusahaan serta menjalin hubungan baik dengan customer dengan memberikan pelayanan yang maksimal
- Mengikuti prosedur & SOP dalam menangani pertanyaan dari customer
- Menjelaskan produk & proses yang ada di paper.id dengan bahasa yang sopan dan mudah dipahami
Trình độ tối thiểu
- Minimum pendidikan D3
- Min pengalaman 1 tahun sebagai CS yang menangani pertanyaan melalui live chat, email & call. Punya background di startup/ tech company lebih baik
- Fasih dalam menggunakan tools customer support/ help desk seperti Zendesk, Olark, Zoho, dsb (Zendesk lebih diutamakan)
- Menguasai dan mau mempelajari produk paper.id secara mendalam untuk menjawab pertanyaan customer
- Memiliki fleksibilitas dalam jam kerja dan bersedia dijadwalkan secara shift
- Memiliki kemampuan komunikasi verbal & tertulis yang sangat baik
- Memiliki orientasi serta empati pada pelanggan yang sangat kuat
- Memiliki kesabaran, kemampuan aktif mendengarkan serta problem solving dalam menangani kendala customer
- Mampu mengoperasikan google suite (terutama google sheet)
- Disiplin terhadap waktu
- Lokasi kerja : Sunter, Jakarta Utara
Đặc quyền và lợi ích
Free Lunch or Snacks
Medical / Health Insurance
Employee Discounts
Performance Bonus
Recruitment / Signing Bonus
Flexitime
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Business Analysis
- Customer Service
- Problem Solving
- Data Analysis
- Accounting
- Account Management
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.paper.id
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Về paper.id
Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business.
We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!